Privacy Policy

We may collect data when you interact with us in person, through correspondence, by phone, by social media, or through our website or mobile phone application. We collect and use personal data to keep track of website visitor/listener and sale statistics, perform direct marketing and customer service. We also collect your personal data so we can reply to your enquiries (e.g. via email).

 

1. DATA COLLECTION

We collect your data when you:

• Initiate contact through email, chat, telephone call or other means of direct communication.
• Listen to our broadcasts or archived mixes.
• Purchase a subscription or product from our shop.

 

2. DATA USAGE

We may use your information to

• Get insights into website visitor/listener and sale statistics to improve our products and services.
• Follow up on incoming requests (customer support, emails, chats, or phone calls).
• Process subscriptions (e.g. shipping of rewards).
• Send you emails with news about Stranded FM, products, services and events. You can unsubscribe at any time by clicking unsubscribe in the email footer.

 

3. TYPE OF COLLECTED DATA

We collect names, phone numbers, titles, email, shipping addresses and interactions taken on the site.

If you upload photos or videos, add posts or comments, etc. on our website, the information can be read by anyone with access to the site and used for purposes over which we or you have no control. Therefore, Stranded FM is not responsible for any information you submit to the website.

Stranded FM does not collect or process any special categories of personal data, such as public unique identifiers or sensitive personal data.

 

4. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymized.

 

5. RIGHTS TO YOUR PERSONAL DATA

You have the following rights with respect to your personal data:

The right to request a copy of your personal data that Stranded FM holds about you.

The right to request that Stranded FM corrects your personal data if inaccurate or out of date.

The right to request that your personal data is deleted when it is no longer necessary for Radio TNP to retain such data.

You can send queries for above rights to members@stranded.fm

You have the right to withdraw any consent to personal data processing at any time, the right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data and the right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

6. THIRD PARTIES

We do not share, license, swap your information with any third parties without your consent, except from what is described below.

7. MOLLIE

We use Mollie to process payments. Mollie collects payment method information (such as credit or debit card number), purchase amount, date of purchase, and payment method. When you make a transaction Mollie also receives your full name and email address. Stranded FM does not process or store payment information. For more information, please refer to Mollie’s privacy policy.